Refund policy

The CPTN Guarantee

We stand behind every product we make. If it doesn’t earn a place in your routine, you get your money back.

1. 100% Money-Back Guarantee
Try any CPTN product for [30] days from delivery. That covers kits and single items. If you’re not satisfied, contact us with your order number and we’ll make it right. Opened and used products are covered.

2. How Returns Work
Contact us first. We’ll email you a free prepaid return label. Drop the package at any UPS location. Once your return arrives, we’ll refund your original payment method within [5–7] business days.

3. Damaged or Defective Items
If something arrives damaged or isn’t right, contact us within [7] days of delivery and send a photo. We’ll ship a replacement at no cost. You don’t need to return the damaged item.

4. Exchanges
Want something different? Contact us and we’ll handle it.

• Single items: Swap any single item for another, like Balm for Butter. We’ll send a free return label and ship the new item. If the prices are different, you’ll pay the difference or we’ll refund it.
• Moving up a kit: We’ll ship the items your new kit adds. You pay the difference.
• Moving down a kit: We’ll send a free return label for the items your new kit doesn’t include. Once they arrive, we’ll refund the difference.

5. Subscriptions
This covers kit and single-item subscriptions. Cancel anytime before your next order is processed by contacting us. The guarantee covers every order you receive.

All terms apply to orders placed at cptnbeardco.com.